Privacy policy

This website is the official Taylors Snacks online shop. The online shop (shop.taylorssnacks.com) is operated and fulfilled on behalf of Taylors Snacks Ltd by its ecommerce and fulfilment partner, Cinema Snacks Ltd, trading as Snacks Online.

Cinema Snacks Ltd manages the ecommerce operation, including the operation of the online store, processing of orders, customer service, packing, dispatch and delivery arrangements.

The online shop (shop.taylorssnacks.com) is powered by Shopify, which provides the ecommerce platform used to offer products and services to you.

This Privacy Policy explains how personal information is collected, used, stored and disclosed when you visit the Taylors Snacks online shop (shop.taylorssnacks.com), make a purchase, contact us or otherwise use the services provided through this website.

Please read this Privacy Policy carefully. By using this website, you acknowledge that you have read and understood how your personal information is handled as described below.

Taylors Snacks and Cinema Snacks Ltd

This online shop is presented as the official online shop of Taylors Snacks Ltd.

The ecommerce operation and fulfilment of orders placed through the shop are managed by Cinema Snacks Ltd on behalf of Taylors Snacks Ltd.

Where necessary to provide the online shop and fulfil your order, Cinema Snacks Ltd processes customer and order information for purposes including:

• processing and managing orders;
• taking and administering payments;
• providing customer service;
• picking and packing orders;
• arranging dispatch and delivery;
• providing delivery and tracking information;
• processing cancellations, refunds and returns;
• preventing fraudulent transactions; and
• complying with applicable legal and regulatory requirements.

Information may also be provided to couriers and other service providers where this is necessary to complete your order or provide the services you have requested.

Personal Information We Collect or Process

When we use the term personal information, we mean information that identifies you or can reasonably be linked to you.

Depending on how you use the online shop, we may collect or process:

• Contact information, including your name, billing address, delivery address, telephone number and email address.
• Payment and transaction information, including your chosen payment method, payment confirmation and transaction details. Payment card information may be processed securely by Shopify and/or the relevant payment provider.
• Account information, including account details, preferences and settings where you choose to create an account.
• Order information, including products viewed, placed in your basket or purchased, together with previous orders, returns, exchanges or cancellations.
• Communications, including information you provide when contacting us about an order or making another enquiry.
• Device information, including information about your device, browser, network connection, IP address and similar identifiers.
• Usage information, including information about how you interact with and navigate the online shop.

How We Collect Personal Information

Personal information may be collected:

• directly from you when you place an order, create an account, contact us or otherwise provide information;
• automatically when you use the website, including through cookies and similar technologies;
• from Shopify and other service providers used to operate the online shop;
• from payment providers, delivery companies and other partners involved in processing or fulfilling your order; and
• from other third parties where permitted by law.

How We Use Your Personal Information

Personal information may be used to:

• operate and maintain the Taylors Snacks online shop;
• process purchases and payments;
• process, pack and dispatch orders;
• arrange delivery and provide tracking information;
• process returns, refunds, cancellations and exchanges;
• communicate with you about your order;
• respond to customer service enquiries;
• maintain customer accounts;
• detect and prevent fraud or misuse of the website;
• improve the online shopping experience;
• comply with legal and regulatory obligations; and
• protect our legal rights and those of our customers and partners.

Where you have consented or where otherwise permitted by law, information may also be used to send you marketing and promotional communications. You can unsubscribe from marketing emails at any time using the unsubscribe link contained within them.

How We Share Personal Information

Personal information may be shared where reasonably necessary to operate the online shop and provide your order.

This can include sharing relevant information with:

• Taylors Snacks Ltd, where reasonably necessary to investigate and respond to product-quality, manufacturing, food-safety or other brand-related complaints;
• Shopify, which provides the ecommerce platform;
• payment processors;
• delivery and courier companies;
• IT, hosting and technical service providers;
• customer service providers;
• professional advisers where necessary; and
• government, regulatory or law-enforcement authorities where required by law.

Only information reasonably required to provide the relevant service will be shared.

Customer Enquiries and Brand-Related Complaints

Cinema Snacks Ltd handles day-to-day customer enquiries and complaints about orders placed through this online shop.

Complaints concerning product quality, manufacturing, food safety, product specifications or other brand-related matters within Taylors Snacks Ltd's responsibility will be passed to Taylors Snacks Ltd for investigation and response.

For this purpose, Cinema Snacks Ltd will share your relevant contact details, order information and complaint correspondence, including photographs or other supporting information you provide. Only information reasonably necessary to investigate and resolve the complaint will be shared.

Taylors Snacks Ltd will take responsibility for the product or brand-related aspects of the complaint and may contact you directly. Cinema Snacks Ltd may provide additional relevant order, delivery or customer information to support the investigation.

Complaints relating solely to ordering, payment, delivery, fulfilment or damaged parcels will remain the responsibility of Cinema Snacks Ltd.

Order Fulfilment

Orders placed through the Taylors Snacks online shop are processed, packed and dispatched by Cinema Snacks Ltd on behalf of Taylors Snacks Ltd.

To fulfil your order, relevant information including your name, delivery address, contact information and order details may be provided to delivery companies and other service providers involved in getting your order to you.

You will normally receive order and dispatch communications electronically, including tracking information where available.

Relationship with Shopify

The online shop is hosted by Shopify.

Shopify collects and processes certain personal information relating to your access to and use of the online shop in order to provide its ecommerce services.

Information submitted through the shop may therefore be transmitted to and processed by Shopify and its service providers.

Shopify may also process information in connection with features provided directly by Shopify. Where Shopify is independently responsible for that processing, its own privacy terms apply.

Further information about how Shopify processes personal information can be found in the Shopify Consumer Privacy Policy and through Shopify's Privacy Portal.

Cookies and Similar Technologies

The website may use cookies and similar technologies to operate the online shop, remember preferences, understand how customers use the website, provide relevant functionality and, where permitted, support advertising and marketing.

Where required, you will be given choices about the use of non-essential cookies.

You can also control cookies through your browser settings, although disabling certain cookies may affect the operation of the website.

Third-Party Websites and Links

The online shop may contain links to websites or services operated by third parties.

If you follow a link to another website, its own privacy and security policies will apply. We are not responsible for the privacy practices, security or content of websites that we do not operate or control.

Children's Data

The online shop is not intended specifically for children and we do not knowingly collect personal information from children where doing so would be contrary to applicable law.

If you believe that a child has provided personal information inappropriately, please contact us using the details below.

Security and Retention of Your Information

Appropriate measures are taken to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, including providing customer services, maintaining appropriate business and transaction records, resolving disputes and meeting legal, accounting and regulatory requirements.

Your Rights

If you are in the United Kingdom or another jurisdiction providing similar data-protection rights, you may have rights relating to your personal information, including:

• the right to request access to personal information held about you;
• the right to request correction of inaccurate information;
• the right to request deletion of information in certain circumstances;
• the right to request restriction of certain processing;
• the right to object to certain processing;
• the right to receive certain information in a portable format;
• the right to withdraw consent where processing is based on consent; and
• the right to object to or unsubscribe from direct marketing.

These rights are not absolute and may be subject to exemptions provided by applicable law.

We may need to verify your identity before responding to a request involving your personal information.

Marketing Communications

If you have chosen to receive marketing communications, you can unsubscribe at any time by selecting the unsubscribe link contained within our marketing emails.

Unsubscribing from marketing will not prevent us from sending service communications that are necessary in connection with an order you have placed.

International Transfers

Some service providers used to operate the online shop, including Shopify and associated technology providers, may process information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable data-protection law.

Complaints

If you have concerns about how your personal information has been handled, please contact us using the details below so that the matter can be investigated.

You may also have the right to make a complaint to the Information Commissioner's Office (ICO) or another relevant data-protection authority.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the online shop, our practices, service providers or applicable legal and regulatory requirements.

The latest version will be published on this website together with the date it was last updated.

Contact

Questions about this Privacy Policy, the use of personal information or an order placed through the Taylors Snacks online shop can be directed to:

Cinema Snacks Ltd operates the ecommerce and fulfilment service for the Taylors Snacks online shop on behalf of Taylors Snacks Ltd.